Terms of sale

Who you're buying from

Fourfold is an online shop. When you order here, you're buying from Fourfold. To reach us about anything, write to [email protected]: a person replies within 4 hours, 9am–9pm EET, seven days a week.

Ordering

• You can order as a guest or with an account. You need to be 18 or older to buy.
• Your order is confirmed once your payment goes through. We email you a receipt then, and again when it ships, with the tracking number.
• An order that isn't paid within 24 hours is canceled automatically, and nothing is charged.
• We can turn an order down or cancel it if a price on the site is clearly wrong, if our supplier can no longer send the item, if we can't deliver to the address, or if the order looks fraudulent. If you've already paid, you get every cent back.

Prices and payment

• Prices are in US dollars. Shipping is shown in your cart and at checkout before you pay: orders over $35 ship free. The "Complete the four" saving comes off automatically when your order qualifies.
• You pay on a secure payment page run by our payment provider, by debit or credit card or with a supported wallet. Your card details go straight to them; we never see them.
• You're charged in US dollars. If your card is in another currency, your bank or the payment provider converts it and may charge a fee for that; it's set by them, not by us.

Delivery

• Fourfold ships to 71 countries. Your order is sent from our supplier's warehouse in China, with tracking.
• Each product page, your cart and checkout show how many business days it takes to reach your country. Those times are good estimates, not promises: customs and carriers can add days.
• Until your order is delivered, it's our responsibility: if it's lost or damaged on the way, we send a new one or refund you in full (see if it doesn't arrive).
• Please check your address at checkout. If it's wrong, email us within 4 hours and we'll fix it before the package is picked.

Import taxes and duties

Our prices do not include import taxes, duties or customs fees. Depending on your country and your order's value, customs or the carrier may ask you to pay them when the package arrives. They're set by your country, not by us, so we can't refund them. If you refuse to pay them and the package comes back to us, we refund what you paid for the items, but not the shipping.

Returns and refunds

• Damaged, faulty, wrong or missing a part: email us a photo within 30 days of delivery and we send a free replacement or refund you in full. You don't need to send it back.
• Changed your mind: send it back unused, in its box, within 30 days of delivery. Email us first for the address. The return postage is yours; we refund what you paid for it within 14 days of it reaching us.

The full details, including lost packages and how refunds are paid, are in our returns and refunds policy.

Canceling an order

Until your order goes to our supplier, you can cancel it yourself, in your account or on the tracking page. If you've already paid, you get every cent back, the same way you paid. Once it's with our supplier or on its way, it can't be stopped, but you can send it back once it arrives, as above.

The products

• We describe each product as accurately as we can, with photos of the item itself. Colors can look a little different from screen to screen.
• Use each product as its page and its instructions describe, especially anything with a battery or a charger.
• The words and design of this site are ours. Please don't copy them for your own shop.

Your account

An account is optional. If you make one, keep your password to yourself; you're responsible for orders placed with it. You can delete your account any time under Account › Account details. We may close an account that's used for fraud or to abuse the shop.

If something goes wrong

We're responsible for loss or damage you suffer that's a foreseeable result of us breaking these terms or not taking reasonable care. We're not responsible for losses nobody could have foreseen, or for business losses: our products are for personal use. For any order, what we owe you is at most what you paid for it. None of this limits anything the law doesn't let us limit, such as injury caused by our negligence, or your rights as a consumer where you live.

Disagreements

If you're unhappy with anything, write to us first: most things are sorted within a couple of emails, and we aim to settle any complaint within 14 days. You can also use your payment provider's or card issuer's own dispute process. These terms are governed by the law of Egypt, where Fourfold is run; if you live somewhere else, you keep the protection of the consumer laws there, and you can bring a claim in your own country's courts.

Changes to these terms

We may update these terms; the date at the top shows when. The terms that apply to an order are the ones on this page when you placed it.